TRANSFER SERVICES
PURCHASING OR SELLING A HOME
If you purchase or sell a home that Ute Water services, your water service will automatically be transferred into or out of your name through the title company. Although the title company handles the transfer, we always recommend that you give us a quick call to verify the accuracy of the information we have on file for your account. Calling will provide you with an excellent opportunity to visit with our staff if you have any questions about your water service. If you are not using a title company to close the property, you must provide our Customer Service Representatives with the appropriate documents. A $12.00 service fee for transferring the account records will be applied to your first monthly bill.
RENTING A HOME
There are two options for transferring the account into your name if you rent a home that Ute Water services.
OPTION 1 - Provide our Customer Service Representatives with a copy of your signed lease agreement. You can fax, email, or drop it off at the District office, 2190 H¼ Road.
OPTION 2 - Have the property owner or property management company contact our Customer Service Representatives and authorize them to change the account into your name.
A $12.00 service fee for transferring the account records will be applied to your first monthly bill.
WHAT WE NEED FROM YOU
When calling in to change service, our Customer Service Representatives will be asking the following questions in regards to both options.
What name(s) should the account be under?
Our Customer Service Representatives will verify callers by using the name(s) associated with the account.
When will the property will be occupied or unoccupied?
This question will help them determine what date billing responsibility will change.
What mailing address would you like the monthly billing statements to be sent to?
In most cases, this is the same as the service address.
What is the best phone number to place on the account?
We must have a current phone number on your account at all times. The District relies on this contact method to notify you in case of a planned outage in your neighborhood. Our Customer Service Representatives may also use this information as security verification on your account before releasing any information.
Do you have any questions about your account with us?
You will be provided with a packet of helpful resources. This packet and your experience with our Customer Service Representative should cover any questions you may have. However, please feel free to contact our office at any time with any future questions that you may have.